General Privacy Information

Definitions

Understanding key terminology helps clarify how we manage your data throughout your interaction with Realtisyn.

Personal data refers to any information that relates to an identified or identifiable individual, including contact information, identification numbers, and transactional history.

Processing encompasses any operation performed on personal data, such as collection, storage, modification, and disclosure.

User means any individual utilizing Realtisyn's services for real estate transactions, including buyers, sellers, and interested parties.

Service describes the real estate transaction support and related offerings provided through the Realtisyn platform.

Cookies are small files stored on your device that help enhance website functionality and user experience by remembering preferences and tracking usage patterns.

Purposes of Data Processing

Your data is handled solely to facilitate all aspects of real estate transactions with transparency:

• Managing property sale and purchase procedures securely.
• Communicating relevant information and updates to users.
• Performing identity and eligibility verifications as required legally.
• Administering payments and contractual obligations.
• Complying with statutory and regulatory obligations under Swiss law.
• Improving the platform based on user feedback and usage data.
• Preventing and contribute potential fraud or misuse.
• Maintaining records for business administration and audits.

Legal Basis for Processing

Realtisyn bases its data processing on lawful grounds compliant with Swiss data protection principles:

• Execution of contract related to real estate services.
• Compliance with legal obligations applicable to our business operations.
• Legitimate interests pursued by Realtisyn in delivering secure, efficient services.
• User consent for specific communications or data usage beyond contractual needs.

User Rights Under Swiss Data Regulations

You have various rights concerning your personal data which we uphold diligently:

• The right to access and obtain copies of your personal data.
• The right to rectify inaccurate or incomplete information.
• The right to request erasure of data where applicable.
• The right to restrict processing under certain conditions.
• The right to object to data processing based on legitimate interests.
• The right to data portability for data you have provided.

Cookies and Tracking Technologies

Realtisyn uses cookies to enhance usability, security, and service customization while respecting user preferences.

We employ essential, performance, functional, and analytics cookies to support the website's operation and improve the user experience.

Cookie categories include strictly necessary, preference, statistics, and marketing, each serving different functions during your visit.

Users can manage cookie preferences through browser settings or dedicated tools to control data collection.

Detailed information about cookie usage can be found in our Cookie Policy linked on the site.

Data Sharing Practices

We limit personal data sharing exclusively to entities essential for completing your real estate transaction securely and compliantly.

• Trusted business institutions for processing payments.
• Legal advisors and notaries as necessary for document formalization.
• Regulatory bodies as required by law for compliance purposes.
• IT service providers maintaining the platform infrastructure.
• Verification and identity-checking services under confidentiality.
• Auditors conducting business and security audits.

International Data Transfers

While data is primarily handled within Switzerland, some processing might involve third countries where adequate safeguards compliant with Swiss standards are ensured.

Transfers to countries outside Switzerland are protected by appropriate measures such as standard contractual clauses or adherence to recognized frameworks ensuring data security.

Data Retention Periods

Personal data is retained only as long as necessary to fulfill transaction purposes and legal requirements.

User account information is maintained during the active service period and archived per legal retention schedules.

Communication data is preserved to support inquiries and dispute resolutions for a defined period.

System logs are stored to ensure operational security and forensic contribute if needed.

Upon expiry of retention periods or upon request, personal data is securely deleted or anonymized.

Security Measures

Realtisyn implements comprehensive safeguards to protect personal data against unauthorized access, alteration, and loss.

• Encryption of data in transit and at rest utilizing modern encrypted protocols.
• Regular security audits and vulnerability assessments to detect and mitigate risks.
• Strict access controls and authentication procedures for system users handling personal data.

Your Data Protection Rights

You can exercise your rights to manage your personal data through straightforward procedures provided by Realtisyn.

• Request access or copies of all personal data we hold about you.
• Ask for corrections of any inaccurate or outdated information.
• Submit requests for deletion or restriction of data processing under applicable conditions.
• Withdraw consent to processing at any time for optional data uses without affecting the contract.
• Request the correction of inaccurate or incomplete personal data held by Realtisyn.
• Object to the processing of your personal data in cases where the processing is based on legitimate interests pursued by Realtisyn.
• Withdraw consent at any time for data processing operations relying on your prior consent, without affecting the lawfulness of processing before withdrawal.
• Receive a copy of your personal data in a structured, commonly used, and machine-readable format for transmission to another service provider.

How to Exercise Your Data Protection Rights

To exercise any of your rights related to personal data processing by Realtisyn, please submit a detailed request including your contact information to our data protection team. We will verify your identity before proceeding to ensure your data security.

[email protected]

Realtisyn aims to respond to all data access or correction requests within 30 calendar days from the receipt of a valid request.